Contact Us

Email us

The quickest way to reach us is by email: hello@12steps.nz. Whether you have spotted an out-of-date bonus, want to suggest an operator we should review, or have a media or partnership enquiry, this is the address to use.

Response time: we aim to reply within two business days. During busy periods it may take a little longer, but every genuine message gets a human response.

We especially welcome corrections. Our reviewers work hard to keep bonus amounts, wagering requirements, payment methods and licensing details accurate, but the offshore operators we cover change their offers often and without notice. If you have found something on the site that is out of date or does not match what you see on an operator's own page, tell us — we will check it and update the guide. Feedback like this is one of the main ways we keep 12Steps.nz genuinely useful for Kiwi players, and it directly supports the independence of our rating process.

We are a small, New Zealand-focused editorial team. We are not a call centre and we are not an operator, so please keep in mind that we cannot see your account, your balance or your transactions at any gambling site.

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